If you change your mind, for whatever reason, on any of our products (excluding those made bespoke or that have been personalised for you), simply return it to us within 30 days of receipt for a full refund. Please note that you will have to pay the return postage and this will not be refunded. Should any of our products be faulty in any way, please contact us in the first instance at firstname.lastname@example.org, so that we can discuss the best way to rectify the problem for you.
I have ordered the wrong size, can I switch handrails?
Yes you can. Please contact us to let us know what you would like to switch to and to expect your rail back. We only charge the difference in price, or will refund you, if you are choosing a cheaper product. Then simply return the part that you would like to swap (at your expense) and we will send out your new part. We do not charge courier fees for this.
Alternatively you are free to send back the entire unsuitable handrail yourself for a full refund.
How Should I send My Product Back?
Please wrap it back up so that it is as secure as possible. Please include your surname inside the package so that we can identify who to refund. We have found that Parcel2go and ParcelMonkey offer a choice of couriers that will take most of our handrails.
Can you Arrange a Courier to Collect my Unwanted Product?
Yes we can, for £15, which would be deducted from any refund due. Please note that we cannot arrange for handrails over 2.4m long to be collected as our courier does not offer this service to us.
Please note that if your product is faulty in anyway, these charges do not apply and you should contact us at email@example.com so that we can rectify the situation for you as quickly as possible with either a refund or exchange.